What You Need to Know About Concierge Level on Disney Cruise Line

When booking a cruise with Disney Cruise Line, you will see the Concierge Level Suites.  Noticeably, there is a distinct difference in price. So what is the Concierge Level on Disney Cruise Line and what do you need to know before booking?

The Concierge Level promises signature Concierge services that start before you board the ship. These services continue throughout your vacation and beyond.  Here’s our first-hand experience with the Concierge Level on Disney Cruise Line.

Pre-Arrival Services

Once you have booked a Concierge Level suite, you have access to pre-arrival Concierge services. This is huge. Starting 120 days prior to sailing, you have first access to bookings. This includes all excursions, restaurant reservations, spa appointments and cabanas for Castaway Cay. You can also provide a list of things you would like to do via email to the shoreside Concierges. You can email beginning 125 days before booking opens up and they will make the bookings for you.

In addition, you can call a specific toll free number that goes directly to a concierge. The concierge provides personalized assistance to you over the phone. I found this extremely helpful. I used the dedicated concierge email address to clarify questions I had regarding carry-ons and embarkation. I also emailed to book reservations for our group of 8 although I was the only person in a concierge suite.

Embarkation Day

When you book the Concierge Level, Disney promises the best service offered at sea.  When you arrive at the Port, there is no separate section for Concierge Level guests until you get through security. After that, you get to skip some substantial line ups. To say there is a Concierge Lounge in the Port is a little of a stretch. The staff ushered us into a small room with nothing to do. We ended up joining the crowds for a chance to meet Captain Mickey before boarding.Concierge Level on Disney Cruise

Boarding the Ship

One of the benefits of the Concierge Level is that you get to board the ship first.  Disney guarantees your room will be ready by 12:30 pm. We boarded and were whisked away to a private reception with free cocktails and food. We then were able to hit the pools immediately before anyone else was onboard.

Concierge Level on Disney Cruise

On Board Concierge

The moment you board, your concierge introduces himself to you. Next, they introduce their backup partner who is available when your Concierge is on break. Glenn, our Concierge, was a great guy. He immediately clicked with my kids. His backup partner was equally amazing.

Glenn provided tickets to us for each Princess Meet and Greet without me asking. He was able to get tickets for all the other families we were traveling with. He also scraped together two cabanas on Castaway Cay that we had previously had not been able to book online as they were sold out.

When one of the children in our party got sick, it was Glenn to the rescue making sure we could rebook the popular Anna and Elsa meet and greet. He also provided a get-well soon basket full of ginger ale, crackers, and popcorn.

Concierge Amenities on the Disney Wonder

On the Disney Dream, you are given exclusive access to Concierge dedicated areas on the ship. On the Disney Wonder, no such spaces exist. Instead of the promised stylish, modern setting where guests can enjoy complimentary food and beverages, you have a limited number of events in a coffee lounge for an hour a day.

The newer ships have an exclusive Concierge-only sun deck which completely steps which alone makes it worth booking the concierge level on the Disney cruise.

Concierge Cocktail Hours and Character Meet and Greet

Concierge Level on Disney CruiseAlthough it was nice to be offered a free cocktail, the timing of the concierge events don’t always make sense. On the evening of the Pirate Night, in particular, the Concierge invited Concierge Level guests to Deck 10 to enjoy free cocktails and canapés. The big issue was that you could not actually see the Pirate Night show from the party.  A much more reasonable solution would have been a small roped off portion of the top deck overlooking the party.

The Concierge also offers an exclusive meet and greet with one character to all Concierge Level guests.  I was told that the character is usually Donald, Goofy or Pluto. This was the best part of our Concierge Level experience. Donald went from table to table and spent time with every family. He joked with the kids and was a pleasure to visit with. The Concierges made sure each family had had a lengthy visit with the duck.

In Room Refreshments

If you are not a concierge level guest, you need to pay for refreshments in your room. Bottled water is never free and sodas are only complimentary when you are in the restaurants or by the pool.

When we arrived, our Concierge asked for our preferences. Our Concierge filled our fridge exactly as requested and refilled daily.  This was a huge perk.

Disney promises in room food deliveries for all Concierge Level guests. During our cruise, Disney delivered a fruit basket, chocolate-covered strawberries, a cheese plate and the most delicious plate of olives and nuts I have had in a while.

Castaway Cay

A big part of booking the Concierge Level is having access to the Cabanas on Castaway Cay. The sell out quickly but Disney reserves some for Concierge Level Guests.

Is Concierge Level on Disney Cruise Line Worth the Cost?

Yes.  Especially  if you are traveling on the newer Disney ships (the Dream and Fantasy). Having Glenn on a board changed our whole cruise. When anything happened Glenn quickly explained the situation at hand. He always reminded me of our planned activities and Meet and Greets so we didn’t miss them. He was a pleasure to have around. I can’t imagine the cruise without his help and suggestions. Sometimes when I’m at home and something goes wrong, I still find myself looking around for Glenn.

For a take on the experience of the Concierge level on the Disney Dream, check out Luxe Recess.

What you need to know before booking the concierge level on Disney Cruise Line.


18 Comments on this post

  1. Wow seems like a pretty fancy way to travel – private receptions, private cabanas very nice.
    Thanks for breaking it all down so we know what to expect every step of the way, both the good and the bad

    megsy / Reply
  2. This was an excellent and very, very informative review. My husband and I are first time cruisers and this review made it very easy to decide if we want the concierge services or not. We will be on the Disney Dream May 2016. Thank you for this!!

    Amber / Reply
  3. Great, candid thoughts on the Concierge Level!

    Kara Williams / Reply
  4. This is an excellent post. I haven’t done any cruises with the family (or, ever) but I think if I were to take the plunge then I would definitely pay for the concierge service. I love the idea of having someone like Glenn on hand to make the trip go really smoothly. What is the difference in price between the normal tickets and tickets with the concierge service? Thanks for the really informative post!

    Katja / Reply
  5. I haven’t ever cruised yet, but keep thinking my kids would love it, so these are great things to keep in mind for someone who has never been on a cruise before. Thanks!

    Katie Baird / Reply
  6. Hmmm, I have really been wanting to take my kids on a Disney Cruise but the overwhelming feeling I’m getting from this story is of crowds, Concierge level or not. Perhaps not for us…

    Danielle / Reply
    • I have been on two Disney Cruise. Once on Canadian (Ontario) March Break and once in February. I would recommend trying February to avoid crowds. It is also less expensive. That being said the pirate party was still crowded. I never felt overwhelmed with crowds and we always found a seat at the buffets. I believe our ship wasn’t anywhere near full but could be wrong. Both times I did not travel concierge but did splurge for verandah and loved it!

      Jennifer / (in reply to Danielle) Reply
  7. We Love Glenn as well! Best Concierge Disney has!!!

    emryss W / Reply
  8. As someone who has traveled on DCL 8 times (mostly on Dream, but also on Fantasy and Magic), I do not see the point in Concierge. Their stateroom service is second to none even without the concierge option. You can reserve Princess Meet and Greets online now so there is no need to have them do it. I can see if they would let your child meet whomever you chose. (We would choose Mulan but she is never there, which is a shame because my daughter is adopted from China and love Mulan!) or if the Cabana is included in the price because they are super expensive. Other than that, I have never found a need for concierge. I am looking toward to seeing what Platinum level entails. I hear we get champagne and a fruit basket in the room.

    Laura / Reply
  9. Only the people that are in the concierge room can access the lounge. Which is the way it should be since the increased price pays for this.

    Sherry / Reply
  10. I always stay on concierge level. Mostly because my husband and I are disabled and use wheelchairs to ambulate. While on the Magic’s mediterranean cruise in 2012 (which was just me, my three sisters and my parents) there were two ports I was unable to get off the ship because it was a tendered port. There weren’t many activities on board since 99.9% of the guests were off the ship so our concierge called the activities director who set up activities for my sisters and I to do on those days. We had towel folding classes, an animation class, english teatime with Alice and many other activities. On another cruise a part of my wheelchair broke. I let concierge know and the next morning the repairman was the first person on the ship after customs. My chair was fixed in time for breakfast and my activities in port without a charge at all! They have also found medical supplies for me when my bag was lost by the airport. All of those things plus the other perks make the money worth it to me!

    Samantha / Reply
    • Wow thanks for sharing! I agree that is stellar service.

    • Good to know. I am also a wheelchair (manual) user and appreciate the Disney service. I do wish today were the day that my bank account could pay for concierge and not blink (or choke!) since that is the only accessible cabin left on the Panama Canal cruise this year. 🙁 BUT, I’ll be able to take 3 cruises to less coveted destinations for the same price to make me feel better. 😀

      Lynette / (in reply to Samantha) Reply
  11. Thank you for an unbiased and illuminating review. It appears that concierge = ease! Someday, maybe, but for now…inside cabin and lots of time spent in the planning. 😉

    Lynette / Reply
  12. I havent done concierge but have read many peoples feedback who have done it and i just simply cant find the value for the money. Free pop and water in the room? Just go to the deck. Its free there too. Free eats in a lounge, go to cabanas its free there too. Meet and greet, ok wait 10 extra minutes in the lobby, the concierge can get u a cabana, yeah bit the cabana isnt free he just gave you the opportunity to spend another 500 dollars. All in all this isnt worth it in my opinion.

    Darrell White / Reply
  13. Taking a family disney cruise end of June, 11 days on the fantasy. Any suggestions for group of 8(2 grandparents age 66, 2 parents 30ish and 4 girls 2,5,7,9). All but children cruised before, but first time Disney for all and very first for children.Thanks

    Jane / Reply
  14. Thanks! We are taking our first Disney cruise soon and I’ve been wondering what we can expect as concierge level guests.

    Suzanne / Reply

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